Mon - Fri 9AM - 7PM, Sat - 10AM - 5PM, Sun - Closed
Thames Enterprise Centre, Building 13, Thames Industrial Park, Princess Margaret Road, RM18 8RH, Essex

Call On - 01277 610217

Mon - Fri 9AM - 7PM, Sat - 10AM - 5PM | Closed On Sundays

[email protected]

Thames Enterprise Centre, Building 13, Thames Industrial Park, Princess Margaret Road Essex, RM18 8RH 

Terms & Conditions

General All prices quoted are in UK Pounds Sterling. All prices quoted are exclusive of CDW and Theft Protection. All prices include 100 miles per day. Excess mileage charges are subject to vehicle type and agreed mileage packages. A cash/credit card deposit is required on all hires depending on vehicle type between £500 and £25,000. Excess amounts may vary please check when booking. Hirer may be asked to surrender their passports until the completion of the hire and The Platinum Car Company retains the right to hold a copy for our records. Vehicles must not leave mainland Britain without the lessors consent. All speeding tickets and fines will be forwarded to the hirer of the vehicle at the stated times.

Age Limits All first drivers must be over 25 years and under 79 years of age and must have held a valid licence for at least two years, which must be presented at the time of rental. Certain endorsements may not be accepted, please check when making your reservation. Second drivers must be a minimum age of 21 years and held a valid driving license for at least two years. Second drivers can only be added to selective vehicles and are subject to a young drivers surcharge.

Loss or Damage to Vehicle Liability for each and every accident involving any damage to, or loss of the vehicle, and/or 3rd party vehicle during the rental period depends on the insurance excess for that vehicle. N.B. Conditions apply. Any damage found on the vehicle resulting in further investigation will require deposits being frozen until checks are carried out and The Platinum Car Company reserves the right to do so. Security deposits will not be returned in fault or non-fault accidents until the outcome of the accident is determined and the hirer will be responsible for the excess on the policy and or the damage and costs.

Additional Drivers The charge for each additional driver is £75.00 N.B. Conditions apply. His/Her licence must be seen at the commencement of hire. NO OTHER PERSON MAY DRIVE THE VEHICLE.

Cancellation If the hirer wishes to cancel the rental, the following charges are applicable: Within 48 hours of the rental date and time 100% of the rental amount Between 48 to 96 hours 75% of the rental amount Between 96 hours to 14 days 50% of the rental amount Between 14 days and when booking was made £300. Any booking deposits will not be refunded.

Early Termination The Platinum Car Company do not allow refunds in the event of the hire being terminated early. We may suggest that the vehicle is booked only for the period required. If the hirer wishes to extend the rental, he/she must advise the rental agent. Failure to do this may result in the withdrawal of insurance cover. TO DRIVE WITHOUT INSURANCE COVER IS ILLEGAL.

Availability of Vehicles Every effort will be made to provide the vehicle chosen. However, The Platinum Car Company reserve the right to offer the nearest vehicle model as an alternative.

Additional Hours All hires are taken on a 24 hour basis. Vehicles returned later than the time stated on the rental agreement will be charged accordingly.

Petrol The cost of petrol/diesel is not included in the rates. Vehicles are supplied with fuel and should be returned on the same amount when the vehicle is collected. Petrol/diesel required to refill cars to this level will incur a surcharge in accordance with petrol pump prices.

Payment We accept all major credit cards, including Mastercard/AMEX, Visa, and Switch. Account Transfer facilities are available to UK Companies – please ask for details. Charges may apply

Overseas Use. Reservation/Booking fee’s will only be accepted through Account transfer.

Prestige Keys Car Hire is a subsidiary of The Platinum Car Company.